Using GPS trackers in business applications helps secure valuable equipment and streamline operations. At the same time, the word “tracking” can set off red flags for employees. While your workforce may understand the value of business GPS tracking on an intellectual level, their instinctive reaction is likely different. They may associate GPS tracking with an invasion of privacy, with “Big Brother” always watching them. Or it can feel like you don’t trust them. These misconceptions are how myths around GPS tracking for businesses are born.
As a business owner or manager, nefarious surveillance is the last thing on your mind. You trust your workforce and simply want to reduce the risk of theft or run your business more efficiently. You must debunk the myths and concerns around business-use GPS tracking to help employees understand the business need.
Understanding GPS Tracking
The first step toward demystifying GPS tracking is for employees to understand what it is, how it works, and how businesses use it. Without understanding GPS tracking, workers may think it’s more obtrusive than it is. Let them know that GPS tracking technology communicates with satellites orbiting the Earth to determine the precise location of a tracker.
At its core, GPS tracking is just sending longitude and latitude data. Any potential privacy violations come from what someone might do with that data. But business uses are legitimate. For example, consider these use cases in a few industries:
- Logistics and delivery: GPS tracks shipments and provides data that can be used to optimize delivery routes and notify if a delivery goes off route.
- Field service: GPS trackers monitor field tech locations, aiding efficient dispatching and helping to quickly locate them in the event of an emergency.
- Fleet management: Tracking data aids in improving vehicle utilization and reducing fuel consumption. Trackers also protect against property loss. In cases of theft, tracking data is critical in recovery efforts.
Common Employee Concerns
While employees should take the time to understand business GPS tracking, you also have a responsibility to understand their concerns. Primarily, they worry about their privacy. Psychologists agree that privacy is a basic human need. GPS tracking can, therefore, cause anxiety in several ways, including:
- Fear of constant surveillance: GPS tracking can subconsciously represent an invasion of personal space.
- Misconceptions about data usage: Without full disclosure, employees don’t know how their location data is collected, stored, and used. As a result, they can form unhelpful misconceptions about business GPS tracking.
- Trust and morale: When employees learn they will be tracked, they may wonder if their employer trusts them, which leads to lower morale among the workforce.
- Concerns about employer intentions: Workers may be unclear about how employers will use their GPS data, leading them to speculate about privacy issues.
- Misunderstandings about data accuracy: Doubts about the reliability of GPS tracking data can cause concern for an employee’s job. For example, they may worry that inaccurate GPS data might be used as grounds for discipline or termination.
Implementing business GPS tracking requires balancing operational benefits with employee concerns. While GPS tracking can significantly improve efficiency, it also raises valid privacy questions. Employees may feel uneasy about potential constant surveillance and misunderstand how their location data is used. They also may worry about trust, intentions, and data accuracy—all of which can influence workplace morale.
Debunking Myths and Misconceptions
Once you know and understand employee concerns, it’s time to debunk the myths about using GPS trackers in business. Here are the top three misconceptions about business GPS tracking and how you can address them:
Myth #1: GPS Tracking Is Invasive
Remember that GPS data is not a privacy violation in and of itself. To drive this point home, you can compare GPS tracking to common workplace monitoring tools like time and attendance systems or internet logs. Draft clear and transparent policies for using these systems to debunk this myth.
Myth #2: GPS Tracking Is Only for Surveillance
GPS tracking in business settings is about risk reduction and boosting productivity, not surveillance. To debunk the myth that GPS tracking is only for surveillance, share real-life examples of how GPS tracking has recovered stolen property, improved efficiency, and helped businesses realize other positive outcomes.
Myth #3: Tracking Data Is Misused
Employees may worry that tracking data may be used for something other than its intended purpose. Overcome this myth by sharing your organization’s policies and procedures for collecting, storing, and using GPS data. Explain the data privacy laws in your jurisdiction that safeguard employees from misuse.
Benefits of GPS Tracking for Employees
Another way to bust GPS myths is to ensure employees know that GPS trackers can also benefit them. For example:
- Enhanced safety and security: GPS tracking devices often have emergency response features. Tracking data can also streamline routes, ensuring they travel through safer routes.
- Efficient route planning: More efficient routes lead to more consistent work schedules and a better work-life balance.
- Reduced downtime: GPS data can be used for predictive maintenance, ensuring vehicles and other equipment break down less often.
- Performance insights: With accurate data, managers can judge an employee’s performance fairly.
Best Practices for Employers
GPS tracking has so many benefits for businesses that it’s impossible to ignore. However, employee concerns are valid and should be respected. By following established best practices, you can effectively debunk GPS tracking myths. Steps to take include drafting transparent policies with employee input, establishing clear boundaries, and limiting data collection to work-related activities. You can also reach out to an established partner in the GPS tracking field for guidance.
Tracking Technologies has years of experience deploying successful business GPS tracking solutions. Our consulting services can help you strike the right balance between productivity and employee privacy. To learn more about Tracking Technologies and our consulting services, contact us today.